FengeAssist — Privacy Policy
Effective date: [Insert date]
Privacy contact: [Insert email]
Data controller / service provider: [Insert legal entity]
1. Introduction
FengeAssist respects the privacy of individuals and organisations using its platform.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access our websites, applications and business management services.
Our platform supports businesses operating internationally, including logistics, transport, field services and related industries.
We aim to handle personal information responsibly and in accordance with applicable privacy and data protection laws.
2. Information We Collect
Depending on how the Services are used, we may process the following categories of information.
Account information
- Name and business contact details.
- Email address and telephone number.
- Organisation name and account settings.
- Authentication credentials and security information.
- Subscription and billing records.
Business operations information
- Job details, schedules and assignments.
- Customer names, addresses and contact details.
- Vehicle and fleet information.
- Employee and contractor details.
- Delivery, collection and service records.
- Operational notes and uploaded documents.
Location information
Where tracking functionality is enabled, we may process:
- Vehicle and device GPS coordinates.
- Location timestamps.
- Routes and movement history.
- Job-related arrival and departure information.
- Device and connectivity status.
Location data may be collected while tracking features are active, including in the background where the application, device settings and applicable permissions allow.
Technical information
We may collect IP addresses, device identifiers, browser details, operating system information, login records, application diagnostics and security logs.
Payment information
Where subscriptions are offered, payment processing may be handled by third-party payment providers.
The categories of payment information available to FengeAssist depend on the payment integration in use.
3. How We Collect Information
We may obtain information:
- Directly from users during registration or account management.
- From organisations that invite users to their accounts.
- Through operational information entered into the platform.
- Automatically through authorised tracking devices and applications.
- Through technical logs, cookies and similar technologies.
- From authorised third-party integrations.
4. How We Use Information
We process information for purposes including:
- Creating and administering accounts.
- Providing job management, dispatch and tracking functions.
- Displaying maps and operational information.
- Supporting communication between authorised users.
- Processing subscriptions and payments.
- Maintaining platform security.
- Detecting fraud, misuse and technical problems.
- Providing customer support.
- Improving performance and reliability.
- Meeting legal and regulatory obligations.
Where applicable law requires a specific legal basis for processing, FengeAssist will identify and document the relevant basis, such as contractual necessity, legitimate interests, legal obligations or consent.
We will not treat acceptance of this Privacy Policy as blanket consent for processing that legally requires separate consent.
5. Business Customers and Individual Users
FengeAssist may process personal information on behalf of business customers.
For example, an employer may use FengeAssist to manage employee assignments or track company vehicles.
In these circumstances, the business customer may determine the purposes and means of processing certain operational information, while FengeAssist processes that information under the customer's instructions.
For other activities, such as administering FengeAssist accounts, billing and platform security, FengeAssist may determine its own processing purposes.
The precise roles and responsibilities depend on the applicable law and contractual arrangements.
Individuals seeking access to employer-managed operational information may need to contact the relevant organisation. FengeAssist will assist as required by applicable law and contractual obligations.
6. GPS Tracking and Location Privacy
Location tracking is a significant feature of the platform.
We recognise that location information may reveal sensitive patterns about individuals, including their movements and work activities.
Organisations using tracking functions are responsible for providing legally required notices and obtaining any necessary permissions or consent.
Access to location information should be limited to appropriately authorised personnel.
Tracking records must not be used for unlawful surveillance, harassment or other prohibited purposes.
The availability and operation of background location tracking depend on the application, device permissions and customer configuration.
7. Sharing Information
We may disclose information to:
- Authorised users within the relevant organisation.
- Hosting and infrastructure providers.
- Mapping and location service providers.
- Authentication and security providers.
- Communications and notification providers.
- Payment processors.
- Professional advisers where reasonably necessary.
- Regulatory authorities or other parties where required or permitted by law.
We do not sell personal information to third parties for their independent advertising purposes.
Where service providers process information on our behalf, we seek to impose appropriate confidentiality, security and data protection obligations.
8. International Data Processing
FengeAssist serves customers in multiple countries.
Personal information may be stored, accessed or processed outside the country in which it was originally collected.
Before publication, this section must identify the actual hosting and processing countries, the relevant service providers, and any legally required international transfer safeguards.
Where applicable, we will implement measures required by law for international transfers and overseas disclosures of personal information.
9. Data Security
We use appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration and disclosure.
Depending on the systems and configurations deployed, these measures may include access controls, encrypted connections, authentication safeguards, logging, backups and security monitoring.
No internet-connected service can guarantee absolute security.
We maintain procedures for responding to suspected security incidents and will provide notifications where required by applicable law.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfil contractual obligations, resolve disputes, maintain security and comply with legal requirements.
Different information categories may have different retention periods.
Before publication, FengeAssist must specify or link to its actual retention schedule, including GPS history, job records, deleted accounts, backups and security logs.
When information is no longer required, we will delete, de-identify or otherwise handle it according to applicable law and contractual obligations.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information.
- Correct inaccurate information.
- Request deletion.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent where processing relies on consent.
- Complain to an appropriate privacy regulator.
Some rights are subject to legal exceptions.
To exercise your rights, contact [Insert privacy email].
We may request reasonable verification before acting on a request.
Where information is controlled by a business customer, we may refer the request to that organisation or assist it in responding.
12. Cookies and Analytics
FengeAssist may use essential cookies or similar technologies for authentication, security, session management and application functionality.
Optional analytics or other non-essential technologies will be described in an appropriate cookie notice and managed according to applicable consent requirements.
Before publication, identify the actual analytics tools, cookie categories and applicable consent mechanisms.
13. Marketing Communications
We may send service-related communications, including security alerts, account notifications and important operational updates.
Marketing communications will be sent only where permitted by applicable law.
Users may unsubscribe from optional marketing messages using the methods provided.
Unsubscribing from marketing does not prevent essential account or security communications.
14. Children
FengeAssist is intended for business use and is not directed at children.
We do not knowingly solicit accounts from individuals who are not legally eligible to use the Services.
If we discover that personal information has been collected unlawfully from a child, we will take appropriate action.
15. Privacy Complaints
If you believe we have mishandled your personal information, you may contact us using the details below.
We will review your complaint and respond within a reasonable period, subject to any statutory response deadlines.
You may also have the right to complain to the relevant data protection or privacy regulator.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, data handling practices or applicable laws.
We will publish the updated version with a revised effective date.
Where legally required, we will provide additional notice or obtain consent.
17. Contact Us
FengeAssist
Legal entity: [Insert registered entity]
Privacy email: [Insert email]
Business address: [Insert address]
Website: https://accounts.fengeassist.com